Chefino Support

Help, answers, and how to reach us

Chefino is an athlete-focused recipe and meal planning app for iPhone and iPad, with 200 recipes available in 8 languages. If something isn't working or you have a question, we're happy to help.

Get in touch
We usually reply within 2–3 business days.

Email Support

ultrest12@gmail.com

Frequently asked questions

Do I need an account to use Chefino?

No. Chefino works without any account, login, or sign-up. Your profile, meal plans, and notes are stored directly on your device.

How do I change my calorie or macro targets?

Open your athlete profile in the app and adjust your goal, training window, and daily targets. Recipe portions and suggestions update automatically to match.

Can I use the app in my language?

Yes. Chefino is fully available in Turkish, English, Spanish, German, French, Portuguese (Brazil), Italian, and Simplified Chinese — including all recipe content. The app follows your iPhone's language setting automatically. You can change it in iOS Settings → Chefino → Language.

How do I filter recipes for my diet?

Set your dietary preferences (vegetarian, gluten-free, lactose-free) in your profile, and recipes will be filtered accordingly. Please always check the ingredient list yourself if you have a serious allergy.

How do I restore my subscription on a new device?

Open the premium screen in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple, not inside the app. On your device go to Settings → [your name] → Subscriptions, select Chefino, and tap Cancel Subscription. Your premium access remains active until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you would like refunded.

I lost my data after reinstalling the app. Can it be recovered?

Because your data is stored only on your device for privacy, deleting the app also removes it. It can only be recovered from an iCloud or computer backup made before the app was deleted. Purchases can always be restored with Restore Purchases.

I found a bug or a mistake in a recipe.

Please let us know — email us with the recipe name, your device model, and your iOS version, and a screenshot if you have one. It helps us fix it quickly.

Requirements

Privacy

Chefino does not collect or transmit your personal data. Read the full Privacy Policy.