Support

Last updated: May 28, 2026

Need help with SleepEcho? Use the information below to troubleshoot common issues or contact support.

Contact Support

When contacting support, please include your device model, iOS version, app version, and a short description of the issue.

Microphone Permission

SleepEcho needs microphone access to track snoring. If tracking does not start, open iOS Settings, find SleepEcho, and make sure Microphone access is enabled.

Audio Clips

SleepEcho saves short audio clips only when snoring is detected. If you do not see clips for a session, the app may not have detected snoring above the selected sensitivity threshold, or the session may contain duration-only events.

Subscriptions

SleepEcho subscriptions are managed through Apple. To manage or cancel a subscription, open iOS Settings, tap your Apple ID, then tap Subscriptions.

Restore Purchases

If your premium access is not visible after reinstalling the app, open SleepEcho settings and tap Restore Purchases.

Privacy and Terms

Read our Privacy Policy and Terms of Use.

Medical note: SleepEcho is not a medical device. If you are worried about snoring, breathing, sleep apnea, or sleep quality, please contact a qualified healthcare professional.